FAQs

Q?How secure is the Cloud?
A.

We use the latest encryption and user authentication techniques to validate all access to the Cloud. User passwords are encrypted and only know to the User. We can only reset the password. Data on the Cloud is stored in a secure database located in Australia and is backed up daily. All page and data access is date/time stamped and logged in a permanent audit file.

Q?What if I need help?
A.

We have a help desk to provide support which is based in Sydney. Currently the help desk operates Sydney business hours. We also have a transition team to help load your clients onto your Cloud and train you and your staff in its operation.

Q?Hong long has QSmart been on the market?
A.

QSmart is part of the Quantum Group which has been providing financial services for the past 26 years. The QSmart offering and the Cloud have been recently developed using the most up to date technology and is a cutting edge offering. Even though it has only just been released to the market there are already nearly 200 portfolios on QSmart.

Q?Can I trial the Cloud?
A.

Yes. Please contact us and complete a registration form so you can have access to QSmart’s Cloud system.

Q?Is transition to QSmart a complicated process?
A.

No. The process is quick and easy. If you currently process your SMSF’s using MYOB, Desktop Super, Class or BGL we can extract the majority of the information we require from electronic files which can be delivered to us via our dropbox or email. If you do not currently use a supported software package we have a transition spreadsheet and checklist for easy transition.

Q?Why should I move from my current SMSF administrator?
A.

The QSmart Cloud service is price competitive and we are an independent organisation with no ownership from financial planning groups or banks. All the administration work is done in our Sydney office, not to another country. This means we are accessible and flexible, and quality is our top priority.

We can provide a solution where you can view your investments and member balances daily, and assist you with notifying you of tasks for outstanding information on a timely basis.

Q?What about confidentiality of my data and my clients?
A.

QSmart has a Privacy Policy in place and our agreement with you states that your clients remain your clients, and that all information is subject to strict confidentiality at all times. This means that we have a legal obligation to you not to disclose or use your data or your clients data in any way , except for the administration and reporting purposes through the Cloud.

Q?Does QSmart have a code of conduct for its employees?
A.

Yes. Along with our Privacy Policy QSmart has a strictly monitored code of conduct for its employees. Our reputation is that of a reliable and trusted business partner, which we are proud and ensure we protect through our stringent controls.

Q?Can QSmart access bank accounts?
A.

No. QSmart purely obtains authority to receive live data feeds of the transactions from the bank. It is just like receiving a bank statement but in electronic format instead of paper.

Q?Does QSmart need to custodial rights over assets?
A.

No. All assets remain in the name of the trustee/s of the SMSF at all times, therefore the decision and control over the movement of investments is with the trustees and their appointed advisors.

Q?How will my clients be billed?
A.

Each QSmart user will sign an authority to have their annual fee deducted monthly via direct debit. This authority can be found in our application form. Please contact us for an Application Form and the Service Guide.

Q?What about establishing a new SMSF and Trustee for clients?
A.

QSmart has a built in on-line SMSF set up facility available through the Cloud for Advisors that are registered with us. Please contact us for a registration form.

Q?Does QSmart contact my clients?
A.

No. We will only contact you with regards to outstanding queries as we respect the relationship between you and your client. Unlike many administrators, we will not contact your client’s unless permitted by you.